Last Updated: 16/09/2025

At Ashok North East Travels, we ensure that all travel-related documents, tickets, and vouchers are delivered to our customers safely and on time. This Shipping Policy explains how we handle the delivery of both electronic and physical documents.

1. Delivery Methods
● Electronic Delivery (Preferred):
○ Most bookings, including flight tickets, hotel vouchers, and tour confirmations, are delivered via email or WhatsApp/SMS within 24–48 hours of payment confirmation.
○ Customers are advised to check their spam/junk folder if they do not receive the email.

● Physical Delivery (If Requested):
○ Printed itineraries, invoices, or travel kits may be couriered to the customer’s address on request.
○ Delivery timelines vary between 3–7 business days, depending on location.
○ Additional courier charges may apply.

2. Shipping Charges
● Electronic delivery → Free of charge.
● Domestic courier delivery → Standard courier charges apply.
● International courier delivery → Charges depend on destination and courier partner rates.

3. Order Processing
● Orders are processed only after full or partial payment confirmation as per booking terms.
● Any delay due to incorrect contact details provided by the customer will not be the agency’s responsibility.

4. Lost or Delayed Deliveries
● For electronic documents: If you do not receive your e-ticket or travel voucher within the stated timeframe, please contact us immediately.
● For courier shipments: We will provide a tracking number (if applicable). Delays caused by courier services or external factors (weather, strikes, customs, etc.) are beyond our control.

5. International Shipping & Customs
● For international courier shipments, customs duties or import taxes (if any) will be borne by the customer.
● We recommend using electronic delivery for international customers to avoid delays.

6. Contact Us
For queries related to shipping, delivery status, or re-issuance of travel documents, please contact:
📧 Email: ashoknetravels@gmail.com